Passenger' satisfaction and convenience has equally been fulfilled by the weather display through screens and engaging kiosks providing infotainment to the passengers at the Delhi airport.
Ranked no. 6 last year, New Delhi Airport, this year, has successfully climbed over the ladder and took the 2nd number position in the list of top ranked airports worldwide. A study conducted by ACI's Airport Service Quality (ASQ), scores the airports on the global benchmarking program measuring passengers' satisfaction whilst they are travelling through an airport. The ASQ program provides the research tools and management information to better understand passengers' views and what they want from the airport's products and services.
ASQ is the key to understanding how to increase passenger satisfaction and improve business performance. ASQ research is in place in airports that serve more than half the world's 7.1 billion annual passengers and provides unique data.
While expressing his views on the ranking ladder gone up this year, Prabhakara Rao, CEO, DIAL said, "We are now geared to undertake the expansion works at Delhi Airport. IGIA Master Plan-2016 will further enhance the experience of our passengers."